The economic slowdown has made cost cutting an imminent options and for BPOs, the challenge is even harder as nearly 40-50 per cent of the cost is on their human resource. EXL, one of Country''s top ten BPOs has decided to hire nearly half its workforce from non-metros to help the company to save 20 per cent in their recruitment costs.
Beides this, Infosys has also ranked 2,100 people in the poor performance category and put them under the scanner. TV Mohandas Pai, HR director at Infosys, said, our tolerance for non-performers is down, When industry was growing, we were desperate for people and we put up with all kind of stuff like you don''t put in enough effort, your behaviour is not okay, you refuse assignments. People still said it''s OK and now all that is gone.
In line with this, Pramod Bhasin, President & CEO of Genpact, said, wages will be moderated to lower levels.
On the other hand, some companies are deferring the employees short-term incentives while the others are also experimenting with the concept of virtual bench where employees work on per-call basis rather than on a permanent salary.
source: livemint.com
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